Privacy and data protection policy
How Laromed Clinic collects, uses and protects your personal and medical data, in line with the Republic of Moldova's personal data protection law.
Data controller: Clinica Laromed · Larisa Rotaru, doctor în medicină · info@laromed.md · +37379900011
1. Data controller
The controller of your personal data is Clinica Laromed, Chisinau, Republic of Moldova. For any question about your data, you can write to us at info@laromed.md. Responsibility for data processing on this website and in the booking platform rests entirely with the clinic.
2. What data we collect
Identification and contact details (first and last name, phone, email), data needed for booking (doctor, date, type of consultation, payment method), medical data provided by you or created by the doctor during the consultation (symptoms, medical record, recommendations, uploaded test results and documents), chat messages and minimal technical data (IP address, browser type, session and language cookies).
3. Purpose of processing
Booking and conducting consultations (in clinic or online), keeping medical records, communicating with you (confirmations, reminders, replies), invoicing for services, organising the clinic's activity and, in anonymised form, internal statistics.
4. Legal basis
We process data on the basis of your consent (ticked when booking or registering), the performance of the medical services contract and the clinic's legal obligations, in accordance with the Republic of Moldova's Law on Personal Data Protection and healthcare legislation.
5. How long we keep data
Medical data is kept for 5 years from your last consultation, as required by law for medical records. Account data is kept for as long as the account is active; when the account is deleted, it is deactivated and medical data remains archived for the period required by law.
6. Who has access to data
The doctor who consults you sees your medical data; reception sees booking data; clinic administration has access for organisation and oversight. Data is not sold and is not passed to third parties for marketing. Technical providers (hosting, secure tunnel) may have limited technical access, under a confidentiality obligation.
7. Your rights
You have the right of access, rectification, erasure (within the legal limits for medical records), restriction of processing, portability and objection, as well as the right to withdraw consent and to lodge a complaint with the National Centre for Personal Data Protection. To exercise your rights, write to info@laromed.md.
8. Data security
Data is stored on the clinic's own server, with account-and-password access, encrypted connection (HTTPS), activity logging and backups. Each employee's access is limited to their role.
9. Video consultations and chat
Video consultations run directly between your browser and the doctor's (encrypted peer-to-peer connection) and are NOT recorded. Chat messages and files are saved on the server, in your account, and are visible only to you, the doctor and administration.
10. Cookies
We use only strictly necessary cookies: the login session and your preferred language. We do not use advertising or tracking cookies. Details in our Cookie Policy.
11. Contact and updates
This policy may be updated; the current version is published on this page with the date of the update. Questions: info@laromed.md.
Updated: 11.11.2026
